Broken Cam support

We’re here to help

Email studio@brokenandcoastal.com. Include your iPhone model, iOS version, Broken Cam version and what happened. A screenshot or short description of the steps helps us investigate.

Please don’t send passwords, payment details or private photos unless you choose to share them for troubleshooting.

Your first capture

Complete the welcome screens and allow camera access. Choose Photo or Video at the top, pick an effect and tap the shutter. Video also requires microphone access.

Layer Film Grain and Fisheye over your look. Pinch the preview to adjust the fisheye lens size. Save your favorite combinations in Presets.

Camera, microphone and Photos

If the preview is unavailable, open iPhone Settings → Broken Cam and enable Camera. Enable Microphone to record video. You can still take photos without microphone access.

Photos permission is requested when you first save. If you decline, captures remain in the app’s Library, where you can view and share them. You can change permissions in iPhone Settings.

Free trial and permanent unlock

Broken Cam is free to download. Start a 7-day free trial to use all camera features. After the trial, Broken Cam Forever unlocks capture permanently with one purchase. The US price is $14.99; your local price appears in the app before you confirm.

No subscription or automatic charge. When the trial ends, your saved captures remain available to view, save and share.

To restore an unlock, use the same Apple Account and open Broken Cam Settings → Camera access → Restore Purchases. For an offer code, choose Redeem Code on that screen. A code’s redemption deadline does not shorten a permanent unlock.

If products won’t load, check your internet connection and use Retry App Store. For billing or refund requests, visit Apple’s purchase support.

Saving and keeping your captures

Effects are baked into your photos and videos. Broken Cam does not save a clean original alongside them.

Deleting a capture from the app removes only its local copy, not copies saved in Photos or shared elsewhere. Save anything you want to keep before deleting the app; uninstalling removes its local library and preferences.

Recording and sound

Broken Cam lets other audio keep playing while you film. Sound from your speakers may be picked up by the microphone. Headphones can help keep playback out of your recording.

If a recording is interrupted or the phone becomes too hot, check the Library for the saved take. Let the phone cool and confirm there is free storage before recording again.